Customer Service Representative- Bilingual On-Site ( Portuguese, English​/Portuguese, Spanish, English) Night Shift

Position: Customer Service Representative- Bilingual On-Site ( Portuguese, English/ Portuguese, Spanish, English) Night Shift
Location: Montreal

Job Description:

i2c Customer Service Representative is responsible for handling all customer concerns. Some of these responsibilities includes interacting with customers over the phone and/or via email. Our Customer Service Representatives are required to maintain a high level of professionalism and knowledge, as they are i2c first contact with customers. Each interaction is a great opportunity for i2c Customer Service Representative to add value to the organization

At i2c Inc., people are our strength. We are currently seeking On Site Customer Service Representatives for day and evening shifts to provide great service to our customers. If you enjoy helping others and making a difference, we want to talk with you!
** Night

Shift: 22:30 - 7:30 AM. Night shift differential applies
** NOT A REMOTE POSITION
*** Onsite Position
*** Not Remote Position
*** Duties/Responsibilities:

Provide customer support to consumer cardholders. Confidently answer contacts, through multiple. channels (i.e. Phone, Email), from customers regarding products and services.

Follow defined Standard Operating Procedures (SOPs) that support operational performance.

Share shift summaries and any required reporting with respective Supervisors and Managers.

Utilize a comprehensive approach during i2c customers call inquiries to reach a complete and accurate resolution preventing customer recontracts.

Must maintain a high level of confidentiality and discretion due to the data sensitivity nature of the work.

Responsible for following information security tasks as part of the work scope.

Works closely with relevant groups and timely reports and alerts concerned units for effective response regarding customer transaction inquiries.

Stays abreast with regulations and industry best practices.

Work on project assigned by management.

Required Education/Skills/Abilities:

High School Diploma or equivalent

Must be Bi-lingual (English-Portuguese, ) or Tri-lingual (English, Spanish, Portuguese)
Relevant CSR experience preferably with a background in call center operations.

Excellent verbal skills and professional

Familiar with basic computer operations.

Ability to manage time effectively and to meet attendance procedures to include a minimum of 40 hours weekly with shifts that include various days and hours.

An excellent written and verbal communicator with the ability to build and maintain strong working relationshipspensation including night differential:$21.25 (Bi-lingual)$21.75 (Tri-lingual)

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

To comply with Bill 96, our company has taken reasonable measures to avoid requiring knowledge of a language other than French to be hired or retained in this position. However, due to the nature of our U.S.

-based clientele, fluency in Spanish, Portuguese and English is essential for this role.

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Représentant du service à la clientèle bilingue sur place - ( portugais, anglais/ portugais-espagnol-anglais) - quart de nuit Description de l'emploi:

Le représentant du service clientèle d'i2c est chargé de traiter toutes les préoccupations des clients. Certaines de ces responsabilités incluent l'interaction avec les clients par téléphone et/ou par e-mail. Nos représentants du service à la clientèle sont tenus de maintenir un haut niveau de professionnalisme et de connaissances, car ils sont le premier contact i2c avec les clients.…