Hybrid Customer Operations Representative

Join Boston Scientific as a Customer Operations Representative in Ottawa, where you facilitate seamless customer interactions. Leverage your skills in order processing and problem-solving in a hybrid work model.

The Customer Support Specialist focuses on delivering hassle-free service to healthcare providers. With a background in business or technical fields and a year of customer service experience, you will handle inquiries and process orders efficiently. This role emphasizes collaboration with sales teams, ensuring that queries are swiftly resolved.

Key Responsibilities:

• Process incoming customer and sales emails effectively

• Assist with calls to resolve issues and inquiries

• Maintain accurate records in order-tracking applications

• Proactively follow up on unresolved orders

• Ensure compliance with necessary training requirements

Requirements:

• Bachelor’s or technical degree in business or a related area

• One year minimum experience in customer service

• Proficient in MS Office, including Outlook and Word

• Experience in healthcare preferred

• Knowledge of SAP advantageous

Drive healthcare success through quality service and support in this integral role.