Customer Experience Specialist
Job Description & How to Apply Below
Join RONA as a Customer Experience Specialist, leveraging your talents to guide customers and manage their special orders. Your commitment to service and product knowledge will enhance the shopping experience for all.
In this role, you'll be part of a community-oriented team dedicated to supporting DIY enthusiasts and contractors. Your strong selling skills and communication abilities will be essential as you ensure the store remains well-stocked and updated. You will continuously improve your skills through participation in training programs and help create a welcoming environment for all customers.
Key Responsibilities:
• Address customer inquiries over phone and in-store
• Process special orders while confirming pricing and delivery
• Keep the store organized and inventory levels accurate
• Monitor promotional events and product availability
• Engage in training to improve product knowledge
Requirements:
• Experience in customer service roles required
• Strong interpersonal and communication skills
• Ability to lift and manage medium to heavy products
• Sales skills and a passion for assisting customers
• Willingness to participate in continuous learning
Utilize your skills at RONA to provide a seamless shopping experience for every customer.
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