Job Description & How to Apply Below
Are you a people person who also has a knack for numbers and organization? We're looking for an enthusiastic, customer-oriented, bilingual Customer Service & Accounts Receivable Representative to join our team full-time. If you enjoy variety in your day-to-day, take pride in keeping both customers and accounts in great shape, and want to grow with a company that values its people, we'd love to hear from you!
In this role, you'll be the friendly voice and helpful hand our customers rely on — answering phone lines, monitoring and responding to online chat, replying to email inquiries, and acting as the liaison between account representatives, customers, and suppliers. You'll also manage a portfolio of client accounts, handling collections, payment application, reconciliation, and everything in between to keep our accounts receivable running smoothly.
Our goal is simple: deliver excellent service and keep our customers and our books in great shape.
Requirements:
Bilingual in French and English (written and oral) — must be strong in French.
High School Diploma.
Strong interpersonal phone and customer service skills.
The ability to multi-task, perform well under pressure, and work well as part of a team.
Strong organizational skills and the ability to communicate effectively.
Ability to work independently.
Good understanding of accounting principles.
1 year of experience in a similar position is an asset.
Main Tasks:
Customer Service:
Answering various client requests via phone calls, emails, and online chat.
Completing product research to ensure both the client's and the company's requirements are met.
Working with account managers to create new accounts and prepare/process quotes.
Entering and processing orders.
Working with suppliers and our internal team to ensure products arrive on time and customers are served efficiently and cost-effectively.
Accounts Receivable:
Managing a portfolio of client accounts, including collection activities via phone and email.
Applying payments and reconciling accounts.
Sending monthly automated customer statements.
Monitoring aging reports and prioritizing work based on days overdue and amounts outstanding.
Processing credit card payments and other accounts receivable related tasks.
Communicating effectively with Inside and Outside Sales Reps as well as the Finance Team.
We offer a competitive remuneration package, including participation in our Group Health Plan after a three-month probationary period, along with real advancement opportunities for the right candidate — this is a great place to build a career, not just take a job.
Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Language:
English & French - fluent written & orally (required)
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