Dayuse Customer Care Specialist

Position: Dayuse Customer Care Specialist Role
Location: Montreal

Embark on a rewarding journey as a Customer Care Specialist with Dayuse in Montreal. This role requires bilingual expertise and focuses on high-quality customer interactions with flexible shift availability.

Dayuse seeks service-oriented individuals who thrive under pressure and are well-versed in high-stakes customer situations. In this role, you will directly impact customer satisfaction by efficiently responding to inquiries and managing guest experiences in both English and French. Your contributions are vital to maintaining service excellence in our fast-expanding market.

Key Responsibilities:

• Respond to guest inquiries via phone and email

• Manage modifications, special requests, and complaints

• Uphold a best-in-class customer experience

• Collaborate on service improvements with other teams

Requirements:

• 1+ years in hospitality or similar customer care roles

• Fully bilingual in English and French

• Strong communication skills and cultural understanding

• Comfortable with technology and service processes

Drive customer loyalty and support world-class service as a Customer Care Specialist at Dayuse in Montreal.