Digital Experience - E-Commerce Support Coordinator

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears.

Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service.

We are seeking a detail-oriented, collaborative eCommerce Support Coordinator to join our team. In this role, your primary focus will be owning the product onboarding process for our B2B dealer portal; curating raw data, crafting compelling product copy, and managing media assets.

Beyond managing our B2B catalog, you will play a key role in supporting our growth by assisting with day-to-day customer service inquiries across our direct-to-consumer (D2C) platforms. The ideal candidate has 1–3 years of eCommerce experience, strong organizational skills, and the language proficiency required to ensure our French product content is polished and professional.

• Product Onboarding & Data Curation:
  Gather, organize, and synthesize raw product information and specifications from various internal and external sources.
• Content Creation:
  Draft compelling, accurate, and SEO-friendly product titles, descriptions, and bullet points tailored for the B2B dealer portal.
• Media Management:
  Source, review, and upload high-quality product images and assets ensuring they meet portal standards.
• Catalog Architecture:
  Assign appropriate categories, tags, and attributes to new products to ensure seamless site navigation and searchability for dealers.

• Omnichannel Customer Service:
  Assist with day-to-day customer support inquiries across various direct-to-consumer platforms (e.g., email, chat, or marketplace messages).
• Issue Resolution:
  Help customers with order tracking, product inquiries, returns, and basic troubleshooting to maintain high satisfaction rates.
• Cross-Functional Collaboration:
  
  Feedback common customer pain points or catalog errors to the broader team to help improve the overall user experience.

• eCommerce
  
  Experience:
  
  Minimum 1–3 years of experience working within an eCommerce environment (B2B portal, direct-to-consumer platform, or marketplace management).
• Data & Content Management:
  Proven experience gathering raw product data from multiple sources and transforming it into clean, accurate, and customer-ready web content (titles, bullet points, and descriptions).
• Customer Support
  
  Skills:
  
  Experience interacting with customers and handling inquiries or troubleshooting issues on D2C platforms via email, chat, or support ticketing systems.
• Technical Literacy:
  High comfort level learning internal software, specifically content management systems (CMS), translation tools, and basic digital image handling.
• Collaborative Energy: A positive, high-energy team player who brings an enthusiastic attitude to daily tasks and thrives in a supportive, cross-functional environment.

• B2B Portal Familiarity:
  Prior experience specifically managing dealer portals or wholesale eCommerce channels.
• Basic Image Editing:
  Familiarity with basic photo cropping, resizing, or formatting to ensure product imagery fits site specifications.
• Detail-Oriented Mindset:
  Strong organizational skills with a knack for spotting data inconsistencies or translation awkwardness before content goes live

• Comprehensive group benefits:
  Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching…