Customer Service Agent Freight Transport

Position: Customer Service Agent for Freight Transport
Location: Mount Royal

Take the next step in your career at Fuze Logistics Services as a Customer Service Agent focused on freight transport, based in Montreal. Enhance customer relationships while managing service requests and order processing.

As a Customer Service Representative (OTR Transport), you'll be at the forefront of customer communications, helping to resolve issues and providing accurate shipping information.

Your role directly supports the operational flow by ensuring timely order entry and scheduling deliveries according to customer preferences.

Key Responsibilities:

• Deliver information on service capabilities to customers

• Input orders accurately and promptly in the system

• Handle and resolve service-related inquiries

• Schedule delivery appointments based on customer needs

• Update customers on shipment status and potential service issues

Requirements:

• Two years of relevant customer service experience in transport

• Detail-oriented with strong decision-making abilities

• Proficiency in Microsoft Office Suite

• Bilingual language proficiency preferred

• Comfortable working independently under pressure

Your expertise in customer service will be a key asset to Fuze Logistics in transforming the transportation experience.