Customer Experience Manager

Position: Customer Experience Manager at TD
Location: Drummondville

Lead dynamic teams at TD Canada Trust as a Customer Experience Manager in Drummondville, Quebec. Drive excellence in customer service, operational processes, and team development.

TD Canada Trust is seeking a skilled manager to enhance customer experiences and mentor staff. In this position, you will foster strong relationships, resolve complaints, and ensure compliance with company standards. You’ll support team members while monitoring operational workflows and promoting positive interactions with clients.

Key Responsibilities:

• Mentor team for exceptional customer interactions

• Maintain compliance through effective employee scheduling

• Collaborate with partners to meet customer needs

• Coach team on customer conversation strategies

• Oversee daily branch administrative tasks

Requirements:

• Undergraduate degree or 3+ years experience

• Knowledge of banking processes and solutions

• Proficiency in MS Office and internet applications

• Strong organizational and planning skills

• Dynamic leadership abilities for a fast-paced environment

Elevate customer service and operational strategies as a Customer Experience Manager at TD Canada Trust.