Customer Care Specialist - M​/W

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Our Customer Care Department is looking for a proactive, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market.

This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
• Coordination of reservation requests including eventual book-out situations
• Processing reviews, complaints, and claims via several online tools and CRMs
• Deliver a high level of guest satisfaction management (we offer a 100% response service)
• Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
• Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
• Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond!

So if you are:

• fully fluent English and French
• experienced/familiar with North American business culture
• an excellent communicator and have a strong sense of diplomacy
• a former hospitality worker: front desk, guest relations, or reception is ideal
• at ease with internet tools including Google Suite, Microsoft Office, Excel, etc.
• dynamic, reactive, and able to prioritize busy workloads

You'll get:

• Contract:
  
  Full time permanent position (CDI)
• Compensation: 40-50K$/year + bonus for each week-end worked
• Start: ASAP
• Shift hours: weekends until 6 pm (1/2 month) and weekdays until 6 pm or 9 pm depending on the shift
• Days off: 2 per week, on weekdays or week-ends depending on the shift
• Location:
  
  Montreal
• Remote working 2 days/week after 6 weeks
• The package includes a comprehensive healthcare plan
• Career opportunities in a fast-paced, rapidly growing environment!

Recruitment process:

• HR Call Interview
• Interview with Chief Sales Officer

• Seniority level
  
  Entry level

• Employment type
  
  Full-time
• Industries Hospitality

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