Montreal Client Relations Specialist

Location: Montreal

Join Nuovo Artistic Studios as a Client Escalations Specialist in Montreal. Bring your strong emotional intelligence and calm composure to manage high-priority client interactions.

In this role, you will be responsible for resolving complex client issues swiftly while maintaining relationships. With at least 3-5 years of experience, your strong problem-solving and negotiation skills will be key in fostering loyalty. You will ensure effective communication across teams and manage sensitive cases meticulously.

Key Responsibilities:

• Oversee post-shoot client support and ownership of complex cases

• Drive effective resolutions for high-stakes escalations

• Coordinate efficiently to solve production or delivery bottlenecks

• Use strategic judgment for client refunds and adjustments

• Analyze recurring issues to enhance workflow

Requirements:

• Minimum 3-5 years in customer experience zones

• Strong skills in negotiation and mediation

• Resilience in managing sensitive client situations

• Proficiency in technology and software tools

• Strong verbal and written communication skills in English

Enhance your career at Nuovo Artistic Studios by leveraging your emotional intelligence and strategic thinking in client relations.