Customer Success Account Manager
Job in
Montreal, Montréal, Province de Québec, Canada
Listed on 2026-09-17
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-17
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Account Manager, Client Relationship Management, Bilingual
Job Description & How to Apply Below
- Lead end-to-end customer success strategies and tailored success plans for assigned enterprise accounts
- Tie Booxi’s appointments, queue management, and in-store event solutions to customer business goals
- Engage senior and executive stakeholders as a trusted advisor
- Drive product adoption, consumption growth, onboarding experiences, and Success Programs
- Lead cross-functional efforts with sales, support, product, and partners to remove customer barriers
- Monitor account health, forecasting, risks, and executive-ready reporting
- Lead governance rhythms including success plan reviews, operational checkpoints, and Q contributions
- Influence cross-functional teams without direct authority to drive alignment and results
- Coordinate structured responses to high-stakes or escalated situations
- Restore customer confidence and stability through structured incident management
- 5+ years of experience in Enterprise Customer Success, Customer Service, or Account Management
- Fluent in both French and English
- Strong executive presence
- Value storytelling skills
- Data-driven approach to measuring retention, expansion, and adoption metrics
- Deep understanding of the Luxury or Beauty retail landscape (nice-to-have)
Demonstrates expertise in leading customer success strategies and managing enterprise accounts, with a strong focus on product adoption and data-driven metrics. Proficient in engaging with senior stakeholders and coordinating cross-functional teams to enhance customer experiences and drive business outcomes.
Highest-signal resume keywords- Enterprise Customer Success
- Account Management
- Fluent in French and English
- Data-Driven Approach
- Executive Presence
- Value Storytelling
- Influencing Without Authority
- Luxury Retail
- Beauty Retail
- Customer Health Monitoring
- Operational Checkpoints
- Incident Management
- Queue Management Solutions
- Customer Success Programs
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×