Bilingual Customer Service Representative – French-English
Job in
Montreal, Montréal, Province de Québec, Canada
Listed on 2026-09-17
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, CRM Systems & Management, French Customer Service
Job Description & How to Apply Below
- Deliver white-glove customer support across channels
- Provide expert product and fragrance recommendations based on mood, personality, and occasion
- Anticipate customer needs and proactively offer thoughtful solutions
- Maintain accurate and detailed records of customer interactions using CRM and service tools
- Identify opportunities to elevate the customer journey and share insights with leadership
- Contribute to a collaborative, high-performance team environment while working independently when needed
- Support customers of an iconic global luxury retail brand
- Report to the Team Leader
- Contribute to customer experience and overall team success
- Bilingual in French and English
- At least 1 year of experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
- Role limited to residents of Montreal, Canada
Demonstrates expertise in delivering exceptional customer support and personalized product recommendations while maintaining detailed records and utilizing CRM tools. Bilingual in French and English, with a strong focus on enhancing the customer experience in a luxury retail environment.
Highest-signal resume keywords- Bilingual In French And English
- Customer Service Experience
- CRM Platform Proficiency
- Luxury Retail Knowledge
- Digital Customer Service Tools
- Customer Service
- Product Recommendations
- Record Keeping
- Problem Solving
- Sales Support
- Collaboration
- Proactive Communication
- Independent Work
- High School Diploma Or Equivalent
- Luxury Retail
- Customer Experience
- Client Support
- CRM Platforms
- Digital Service Tools
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