Client Relations Manager

Position: Client Relations Manager Newrest
Location: Dorval

Elevate client engagement as the Client Relations Manager used on managing customer accounts, this role emphasizes strategic oversight and ensuring top-tier service expectations.

As a key player at Newrest, you will handle the implementation of commercial strategies while providing unparalleled customer service. This includes utilizing IT systems for operational data and addressing client needs throughout contract life cycles.

Your role will involve preparing documents, consolidating performance metrics, and maintaining effective communication with operational teams and customers alike.

Key Responsibilities:

• Develop and implement business strategies for customer success

• Oversee customer account management and communications

• Create and maintain all contract execution documents

• Manage customer complaints and provide prompt feedback

• Collaborate with various departments to meet customer needs

Requirements:

• Bachelor’s degree in Business or Management

• At least 2 years in customer service or commercial roles

• Fluent in English and French

• Strong organizational and detail-oriented mindset

• Proficiency in Office Suite applications

Leverage your customer service acumen at Newrest to deliver exceptional results.