Bilingual Customer Service Representative

Location: Downtown Montreal, ON, Hybrid (3 days onsite, subject to change). Training is fully onsite for approximately the first 2 months.
Language: Advanced written and spoken English and French (bilingual) required.
Background Check Requirement: Successful completion of background verification is required.

Are you a bilingual customer service professional who enjoys solving problems and helping others succeed? This is an exciting opportunity to join a leading Canadian financial services organization where you'll become a trusted resource for employees across a national branch network. In this role, you'll support day-to-day operations by providing guidance, resolving inquiries, and helping ensure an exceptional experience for both internal teams and their customers.

You'll be part of a collaborative team in a fast-paced, supportive environment that values accuracy, communication, and continuous learning. Whether you're building on existing call centre experience or looking to grow your career in financial services, this permanent opportunity offers meaningful long‑term career development.

• Permanent opportunity with opportunity for career growth
• Comprehensive benefits after 3 months
• Three weeks of vacation plus six wellness days annually
• Annual performance reviews and ongoing development opportunities
• Supportive team culture with modern technology and mentorship

• You'll respond to inbound calls and service requests from branch employees, providing timely support and guidance
• You'll assist with loan processing, account maintenance, and sensitive financial information with accuracy and attention to detail
• You'll act as a key liaison between branches and centralized departments, ensuring clear communication and timely issue resolution
• You'll perform data entry, account updates, and administrative tasks while navigating multiple systems
• You'll help identify, escape, and resolve operational issues while following company policies and compliance requirements

• 1+ years of experience in a call centre, customer support, or service-focused environment
• Advanced bilingual communication skills in both English and French, written and spoken
• Strong customer service skills with the ability to manage high call volumes professionally
• Basic proficiency with Microsoft Excel, Outlook, and computer applications
• High attention to detail, strong data entry accuracy, and problem-solve abilities
• Financial services, lending, or consumer finance experience is considered a strong asset
• Foundational IT knowledge and the ability to quickly learn new systems

"We're looking for someone who enjoys helping others, communicates confidently in both official languages, and is ready to build a long-term career. If you're dependable, curious, and eager to learn, we'll give you the support and opportunities to grow."

Centre-ville de Montréal, QC, mode hybride (3 jours par semaine au bureau, sous réserve de modifications). La formation se déroule entièrement en présentiel pendant environ les deux premiers mois.

Excellent es aptitudes en communication orale et écrite en français et en anglais (bilinguisme requis).

La réussite d'une vérification des antécédents est requise.

Vous êtes un
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· le du service à la clientèle bilingue qui aime résoudre des problèmes et aider les autres à réussir? Voici une excellente occasion de vous joindre à une importante organisation canadienne du secteur des services financiers, où vous deviendrez une personne-ressource essentielle pour les employé
· e·s d'un vaste réseau de succursales à l'échelle nationale. Dans ce…