Customer Service Representative

Position: Customer Service Representative at TELUS Digital
Location: Montreal

Join TELUS Digital in Montreal as a Customer Service Representative and play a crucial role in supporting our e-commerce platform. Deliver impactful solutions through your expertise in customer interaction and communication.

In this full-time position, you will assist users with their inquiries, offering tailored solutions and troubleshooting technical challenges. A successful candidate will have 2–5 years in customer service and be proficient in navigating complex interactions while maintaining professionalism. Your flexibility to adapt is key in this dynamic environment.

Key Responsibilities:

• Provide solutions for service inquiries and customizations

• Troubleshoot application and hardware problems efficiently

• Ensure the knowledge base is current and user-friendly

• Explain solutions clearly to customers of varying technical proficiency

• Adjust to organizational needs by working across different teams

Requirements:

• 2–5 years experience, at least 2 years in interactive roles

• Fluent English with excellent grammar and communication

• Ability to manage technical issues independently

• Proficient typing speed of 30 words per minute

• Flexible availability for shifts, including weekend work

Leverage your problem-solving skills and customer service passion at TELUS Digital to enhance user experiences.