Job Description & How to Apply Below
The Customer Service Representative’s primary duty is providing excellent customer service and coordinating communication between doctors, assistants, and clients.
Essential duties and responsibilities:
Provide top-notch customer service.
Being attentive to client and pet needs.
Identify and work compassionately with clients in various emotional states.
Work patiently with distressed, frustrated or disgruntled clients.
Answer and triage phone calls from clients.
Schedule appointments and schedule procedures.
Monitor client flow from check-in to discharge.
Monitor schedule and flow.
Managing record requests between other hospitals and specialty practices.
Process payment transactions.
Maintain proper documentation in the electronic medical record.
Relay appropriate information to/from clients to doctors and/or management.
Computer skills:
Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, cleaning floors, bathrooms, and exam rooms.
Qualifications:
High School Diploma or G.E.D.
At least 1 year of customer service job-related experience.
Basic math and writing skills.
Employee Assistance Program
Discounts
Customer Service Representatives must possess great critical thinking skills, problem-solving skills, compassion, a positive attitude, excellent communication skills, and the ability to work with a team. Multitasking and prioritizing is essential.
National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life.
Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.
Purpose:
Give pets and the people who love them more quality years together
Mission:
Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.
Values:
Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next
One NVA:
Bringing General Practice & Ethos Together
NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
We’ll always reach out via verified Linked In profiles or emails ending in
We may also contact you via text message from an identified NVA representative for recruiting-related communication
All job opportunities and applications are hosted on our official careers site:
There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at Thank you for exploring…
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