Seasonal Burton Customer Support Guide

Location: Montreal

Embrace your love for the outdoors as a Basecamp Guide with Burton, enhancing customer experiences for outdoor enthusiasts. This full-time, seasonal role involves engaging support through various communication channels.

Burton is hiring Basecamp Guides to provide top-notch service while fostering positive relationships with customers. This role is perfect for organized individuals who thrive in a fast-paced setting and possess a solid understanding of outdoor gear. Join a team that encourages professional growth and a passion for adventure.

Key Responsibilities:

• Drive platinum customer experience via phone, chat, and email

• Build relationships and educate customers on products

• Recommend improvements to enhance service quality

• Meet productivity metrics to ensure best-in-industry service

• Work collaboratively to gather and share insights

Requirements:

• Availability for flexible shifts, including weekends

• Strong communication and problem-solving skills

• Preferred experience in the snow sports sector

• Familiarity with Customer Resource Management systems

• Ability to manage multiple tasks seamlessly

Support outdoor enthusiasts as a key member of Burton’s customer service team, ensuring memorable experiences for every rider.