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Seasonal Burton Customer Support Guide
Job in
Montreal, Montréal, Province de Québec, Canada
Listed on 2026-09-25
Listing for:
Arcadia Group
Full Time, Seasonal/Temporary
position Listed on 2026-09-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Outdoor/Nature/Animal Care
Job Description & How to Apply Below
Embrace your love for the outdoors as a Basecamp Guide with Burton, enhancing customer experiences for outdoor enthusiasts. This full-time, seasonal role involves engaging support through various communication channels.
Burton is hiring Basecamp Guides to provide top-notch service while fostering positive relationships with customers. This role is perfect for organized individuals who thrive in a fast-paced setting and possess a solid understanding of outdoor gear. Join a team that encourages professional growth and a passion for adventure.
Key Responsibilities:
• Drive platinum customer experience via phone, chat, and email
• Build relationships and educate customers on products
• Recommend improvements to enhance service quality
• Meet productivity metrics to ensure best-in-industry service
• Work collaboratively to gather and share insights
Requirements:
• Availability for flexible shifts, including weekends
• Strong communication and problem-solving skills
• Preferred experience in the snow sports sector
• Familiarity with Customer Resource Management systems
• Ability to manage multiple tasks seamlessly
Support outdoor enthusiasts as a key member of Burton’s customer service team, ensuring memorable experiences for every rider.
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