Inside Sales Representative - Food Service Industry

• Industry Sales, Customer Service, and Contact Center
• Date Opened 09/28/2026
• Country Canada
• Job Opening
• Job Type Permanent

Join the food distribution sector for our client, a well-established Québec-based company recognized for its expertise in fresh produce distribution. You will contribute to building long-term customer relationships by delivering attentive service, ensuring accurate order follow-up, and actively supporting sales growth in a dynamic and collaborative work environment.

• Annual salary of 65K-90K, based on experience.
• Annual bonus of up to 10K based on the achievement of objectives.
• Permanent position with a well-established Québec company.
• Hybrid role with 3 days in the office and 2 days working remotely.
• 3 weeks of vacation from day one.
• Birthday day off.
• Comprehensive group benefits, including medical, dental, short-term disability, and long-term disability coverage.
• Group RRSP with employer contributions.
• Ongoing training and professional development opportunities.
• Tuition reimbursement, subject to certain conditions.
• Dynamic and collaborative work environment.
• Passionate and engaged team.
• Employee discounts on products.
• Complimentary fresh fruit on-site.

• Contact customers and respond to incoming calls to process orders while providing high-quality service.
• Maintain rigorous call follow-up using the call tracking calendar.
• Verify inventory availability during order entry and communicate requirements to the purchasing department as needed.
• Process orders received by email or fax and complete the required follow-ups.
• Receive, investigate, and follow up on customer complaints with diligence and professionalism.
• Prepare special product requests and other customer-specific requirements and monitor their fulfillment.
• Contribute to account profitability by promoting complementary products, increasing volumes, and adjusting pricing when appropriate.

• Plan daily customer outreach activities and manage the call follow-up calendar.
• Gather and analyze information related to stock shortages, credit notes, substitutions, new products, pricing, and market trends to ensure proactive customer follow-up.
• Monitor delivery delays, product returns, and customer credit conditions to provide personalized service.

• Maintain customized price lists, fixed pricing structures, and customer quotations.
• Prepare pricing lists required for customer quotations.
• Implement necessary price adjustments during significant market fluctuations while maintaining profitability objectives.

• Analyze sales reports to identify changes in customer purchasing activity.
• Conduct courtesy and customer retention visits as required.
• Participate in new business development through prospecting and referrals.
• Document customer complaints and relevant information in the system to support future customer follow-up.
• Contribute to customer retention efforts and report any observed decline in customer loyalty.

• College diploma (DEC) in Marketing or General Administration.
• 3-4 years of experience in food distribution, related distribution, customer service, or an environment related to culinary operations.
• Bilingualism in French and English to support customer communications and sales activities.

• Interpersonal skills.
• Sound judgment.
• Decision-making abilities.
• Conscientious and methodical approach.
• Dynamic attitude.
• Ability to work effectively in a fast-paced environment.