Bilingual Client Services Professional Montreal

Location: Montreal

Advance your career as a Bilingual Client Services Professional in Montreal, QC with a leading financial firm. Provide exceptional service and effectively manage complex client inquiries in a hybrid model.

Prime Hires is seeking a qualified Bilingual Customer Service Professional to fill a critical role in supporting client needs related to retirement products. This position emphasizes fluency in both French and English, strong customer relations skills, and adeptness in administrative support. You will be instrumental in enhancing client satisfaction by resolving inquiries and providing strategic recommendations.

Key Responsibilities:

• Manage increasingly complex client service requests

• Provide comprehensive insights on retirement policies

• Utilize administrative systems for efficient issue resolution

• Assist clients with forms and service standards adherence

• Identify client concerns to improve service strategies

Requirements:

• Required post-secondary education

• At least 1 year contact center experience

• Bilingual proficiency in French and English

• Strong focus on customer service

• Thorough understanding of business policies

Deliver excellent client service and build strong relationships as a Bilingual Client Services Professional.