Member Success Coordinator at Dialogue

Location: Montreal

Empower member experiences with Dialogue as a Member Success Coordinator. Help improve access to care and provide support through chat and email for seamless assistance.

In this role, you will report to Alice Brovkin, the Senior Manager of Customer Success. Your responsibilities will include offering empathetic support, triaging operational issues, and refining AI functionality. This is a 12-month role tailored for individuals skilled in customer service and AI tool engagement.

Key Responsibilities:

• Provide high-quality support to members via chat and email

• Triage operational requests in line with compliance standards

• Improve AI Agent responses on the member FAQ chatbot

• Flag gaps in AI coverage and implement solutions

• Maintain AI tools in Zendesk, ensuring optimal performance

Requirements:

• Experience in customer support or success roles

• Familiarity with Zendesk and AI features

• Bilingual communication skills in French and English

• Strong detail orientation and resourcefulness

• Ability to manage priorities in a fast-paced environment

Bring your customer support expertise and AI curiosity to enhance member experiences at Dialogue.