Bilingual French Customer Support Agent

Location: Montreal

Deliver exceptional service as a Bilingual French Customer Support Agent with MCI, working remotely from Canada. You'll assist French-speaking customers by resolving inquiries and enhancing their experience.

As part of MCI's growing team, your role involves supporting French-speaking clients through various communication channels like phone, email, and chat. You'll be responsible for handling inquiries efficiently, capturing customer data accurately, and maintaining records of interactions. Your dedication to customer satisfaction will help you exceed performance metrics and contribute positively to the overall service experience.

Key Responsibilities:

• Provide exceptional support to customers in French

• Handle inquiries and resolve complaints promptly

• Update customer information in systems accurately

• Troubleshoot issues while maintaining service quality

• Escalate complex problems to relevant teams

Requirements:

• High School Diploma or GED required

• Fluency in French and English, spoken and written

• Experience in customer service or BPO preferred

• Strong communication and problem-solving skills

• Motivated and customer-focused mindset

Support a world-class customer experience with MCI remotely while thriving in a bilingual environment.