Bilingual Tax Operations Representative Hybrid

Location: Montreal (administrative region)

Join Manulife's hybrid team as a Bilingual Tax Operations Representative, adept in providing stellar customer service. Utilize your bilingual skills to address taxation inquiries efficiently and empathetically.

In this role, you will be integral to the Tax Operations team, fostering collaboration both in-office and remotely. Your responsibilities will include assisting policyholders and agents, managing inquiries, and consistently meeting service level agreements. Ideal candidates will possess strong technical skills, emotional intelligence, and a minimum of three years' experience in customer service.

Key Responsibilities:

• Provide exemplary customer service in French and English

• Assess customer needs and deliver proactive solutions

• Meet service level agreements with high accuracy

• Build strong relationships with customers and advisors

• Support additional team initiatives and tasks as needed

Requirements:

• Minimum of 3 years in a customer service role

• Proficient in navigating multiple software applications

• Fully bilingual in French and English

• Ability to adapt quickly in a fast-paced environment

• Strong problem-solving and organizational skills

Enhance your career in a dynamic environment that values growth and support while helping customers navigate taxation processes.