Bilingual Cantonese Customer Service Representative

Location: Montreal (administrative region)

Elevate customer experiences with Cognizant as a Bilingual Cantonese Sales & Customer Service Representative in Canada. Provide support via phone, drive purchases, and collaborate with your team on various customer needs.

Cognizant, an IT Consulting Firm, seeks an experienced representative fluent in English and Cantonese. In this remote role, you will handle inquiries, manage orders, and assist customers effectively. Your contributions will enhance our team's customer service quality and company commitment to supporting customer satisfaction.

Key Responsibilities:

• Offer support via phone, email, and chat for customer inquiries

• Track information and troubleshoot using computerized systems

• Document issues, resolving inquiries promptly

• Redirect callers to self-service options proactively

• Process orders and communicate follow-ups as necessary

Requirements:

• High School Diploma or equivalent

• Minimum 2 years in Customer Service

• Must be bilingual in English and Cantonese

• Excellent communication skills, both oral and written

• Ability to work in a fast-paced team environment

Bring your customer service expertise to make a real impact at Cognizant.