Customer Success Specialist/Spécialiste du succès client
Job Description & How to Apply Below
Location: Montreal
Customer Success Specialist
UNCAGE YOUR AMBITION as a Customer Success Specialist
We are Flight Hub Group, an ambitious team of people that created Flight Hub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, generating more than 3 billion dollars in sales, and we continue to grow stronger year over year. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment.
We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
We are looking for a Customer Success Specialist with a minimum of 1–2 years of experience to join our team. You will be part of the Customer Service Lodging Team (Vannerie), supporting both flight and hotel operations.
In this role, you will be responsible for managing all incoming requests related to pricing, ticketing, and post-booking PNR servicing from airline and lodging partners. While monitoring GDS queues (primarily Amadeus and Worldspan), you will also collaborate directly with our third-party providers to assist with post-booking B2B products across both flights and hotels.
Additionally, you will ensure that all new policies and updates are properly documented, categorized, and stored to maintain efficient workflows across internal teams. As part of the Back Office Support team, you will also contribute to ad-hoc projects and support our Customer Service & Delivery teams when needed.
Many career paths can prepare you for this opportunity, but ideally, you bring:
Strong communication skills in English and French (additional languages are an asset)
Experience working with Zendesk
Proficiency in Microsoft Office (Excel & Word)
Ability to thrive in a fast-paced tech environ ment
Experience with a GDS (Amadeus, Worldspan) is an asset
A solid customer service background with a strong problem-solving mindset
A strong background in handling customer calls
A focus on delivering high-quality support and improving customer satisfaction
Experience working with BPOs, third parties, and cross-functional teams with professionalism and empathy
Please note this position is in Montreal, Quebec and on-site.
Show us your drive and join our team!
Check us out
LIBÉREZ VOTRE AMBITION – DEVENEZ
Spécialiste du succès client
Nous sommes Flight Hub Group, une équipe ambitieuse qui a créé Flight Hub et Justfly. Nos marques sont devenues deux des agences de voyage les mieux classées en Amérique du Nord. Nous servons désormais plus de 3 millions de clients par an, générons plus de 3 milliards de dollars de chiffre d'affaires et continuons à nous renforcer d'année en année. Nous voyons grand, poursuivons nos objectifs avec passion et les réalisons avec une confiance en nous inébranlable et un engagement sans faille.
Nous sommes un groupe d'individus partageant une vision et des valeurs communes, qui se sont réunis pour poursuivre une mission collective : devenir le numéro 1 mondial.
Nous recherchons un(e) spécialiste du succès client ayant au minimum 1 à 2 ans d’expérience pour rejoindre notre équipe. Vous ferez partie de l’équipe Service client – Hébergement (Vannerie), en soutenant à la fois les opérations liées aux vols et aux hôtels.
Dans le rôle, vous serez responsable de la gestion de toutes les demandes entrantes liées à la tarification, à la billetterie et au service après réservation des PNR provenant de partenaires aériens et d’hébergement. Tout en surveillant les files d’attente GDS (principalement Amadeus et Worldspan), vous collaborez directement avec nos fournisseurs tiers afin d’assurer le suivi post-réservation des produits B2B, tant pour les vols que…
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