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Job Description & How to Apply Below
Location: Montreal
Join Fresh Prep as a Customer Service Specialist in a hybrid role, supporting Canadian customers with exceptional service. Engage in meaningful interactions and foster community while delivering solutions effectively.
Fresh Prep, a B Corporation and leader in sustainable meal delivery, seeks a dynamic Customer Service Specialist. In this role, you’ll handle customer inquiries through various channels, ensure accurate responses, and collaborate with teams for solutions. Your ability to thrive in a fast-paced environment and your strong communication skills will contribute to our mission of enhancing customer experiences.
Key Responsibilities:
• Provide customer support via email, phone, and social media
• Build and maintain lasting relationships with customers
• Resolve customer inquiries and complaints efficiently
• Collaborate with other departments for accurate responses
• Follow up on recurring customer issues timely
Requirements:
• 1-2 years in customer service; call center experience preferred
• Bilingual in French and English for nationwide support
• 50 words per minute typing speed with high accuracy
• Familiarity with computer tools and systems
• Reliable home workspace or transport to Ville-Saint-Laurent office
Bring your positive attitude, strong communication, and problem-solving skills to elevate customer experiences at Fresh Prep.
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