Bilingual Customer Service Representative Montreal
Job Description & How to Apply Below
Serve Intact customers in French and English from Montreal, using strong communication skills and computer applications in a hybrid work model. Monday-to-Friday scheduling may include day or evening shifts.
As a Bilingual Customer Service Representative I, you will answer calls, adjust customer accounts, and resolve customer issues. You will guide customers through online and mobile self-service tools. The position starts January 11, 2027, with two weeks of scheduled training before regular operations.
Key Responsibilities:
Answer incoming calls and make outgoing customer calls
Provide outstanding customer service in French and English
Answer questions and adjust customer accounts
Guide customers through online and mobile self-service tools
Process reinstatements, send documents, and resolve customer issues
Requirements:
Fluency in French and English for regular customer service
At least six months of experience
Computer proficiency with Apple and Android applications
Strong communication skills, autonomy, and enthusiasm
Authorization to work in Canada without sponsorship
Bring bilingual communication, account adjustments, and digital guidance skills to Intact’s Montreal customer service team.
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