Senior Customer Advocate Sales Support

Support adventure customers through phone, chat, email, and social channels as a Senior Customer Advocate focused on sales support. Convert inquiries into successful bookings.

Boldr seeks a Senior Customer Advocate to provide empathetic, accurate, and timely customer support. You will manage pre-booking and post-booking questions, support sales conversion, and coordinate with local hosts. The position combines customer advocacy, sales execution, and support enablement across a high-volume platform.

• Answer adventure inquiries across phone, chat, social media, and email
• Convert customer inquiries into bookings and answer pre-departure questions
• Coordinate existing bookings with local hosts worldwide
• Track, prioritize, and escalate customer and platform issues
• Share customer insights to improve the user experience

• Two to three-plus years of customer service or support experience
• Experience in travel, hospitality, adventure tourism, or service environments
• Sales-related support experience and demonstrated booking or conversion results
• Excellent written and verbal communication skills
• Basic knowledge of Google Workspace and Microsoft Office

Bring customer advocacy, sales conversion, problem-solving, and travel support experience to Boldr’s Senior Customer Advocate team.