Personal Banking Customer Service Associate
Listed on 2026-11-02
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Customer Service/HelpDesk
Bank Customer Service -
Finance & Banking
Bank Customer Service
Support personal banking customers through transactions, advice, and concern resolution as a Customer Experience Associate at TD Canada Trust. Work in Montréal.
This Customer Experience Associate role sits within TD’s Personal and Commercial Banking business. You will build customer relationships by understanding needs, explaining banking solutions, and connecting customers with appropriate partners. Daily work includes standardized financial transactions, confidential matters, business objectives, and accurate processes. Strong organization, planning, communication, and time management skills support success in changing priorities.
Key Responsibilities:- Connect personally with customers about banking solutions
- Provide clear information and advice on services
- Respond to and resolve customer concerns
- Refer customers to appropriate internal Bank partners
- Keep coworkers updated on routine activity status
- High School diploma and/or one-plus years relevant experience
- Customer experience skills with different people
- Accurate, detail-oriented initiative across several tasks
- Knowledge of Microsoft Office and internet tools
- Strong organizational and planning capabilities
Use relationship-building, customer service, and banking knowledge to create clear, positive experiences for TD customers in Montréal.
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