Bilingual Health Customer Service Representative

Use bilingual communication and problem-solving skills as a remote Customer Service Representative serving Medavie members from Québec. Answer health benefit questions with care.

This permanent, full-time Customer Service Representative role sits within Medavie’s Customer Experience department. You will help members with health benefits, plan eligibility, payment inquiries, and general questions. The work requires clear phone and email communication, attention to detail, multitasking, and technical confidence while switching between software. English proficiency is required for daily collaboration beyond Québec.

• Answer questions about health benefits and plan eligibility
• Handle payment inquiries and other general questions
• Assess and resolve issues quickly for members
• Provide effective strategies for first-call resolution
• Assist callers while managing multiple software applications

• Fully bilingual in French and English
• Communicate clearly, concisely, and warmly by phone and email
• Demonstrate excellent attention to detail and multitasking
• Apply strong problem-solving skills to member needs
• Bring relevant customer service or health training, education, or experience

Support Medavie members through bilingual service, health benefits knowledge, detailed communication, and effective problem resolution.