Logistics Operations Customer Service Agent

Support KWE logistics customers through shipment coordination, clear communication, and accurate records as an Operations Agent within the Operations Department.

This Operations Agent supports customer service and sales activities while connecting internal teams with external customers. You will handle inquiries, assist key accounts, provide shipment updates, and support quotations. The position also involves reporting, filing, billing accuracy, and coordination across import and export activities.

• Serve as primary contact for customer inquiries, concerns, and complaints
• Support assigned key accounts with focused attention
• Prepare accurate monthly reports for management and customers
• Provide shipment updates and support rates and quotations
• Coordinate shipments and distribute required pre-alert notifications

• Two to four years of relevant experience and/or training
• Related academic training; CITT or CIFFA certification preferred
• Strong written and verbal communication skills
• Proficiency with email, databases, spreadsheets, and business applications
• Ability to interpret procedures and perform required calculations

Bring customer service, shipment coordination, reporting, and communication skills to KWE’s daily logistics operations.