Bilingual Facilities Services Coordinator; English​/French

Position: Bilingual Facilities Services Coordinator (English/French)
Location: Ahuntsic North

Bilingual Facilities Services Coordinator (English/French)  At BGIS, we believe facility services are about more than buildings—they're about people. Every service request, every interaction, and every solution contributes to creating safe, productive, and exceptional environments where businesses can thrive.

Job Description  Bilingual Facilities Services Coordinator (English/French) At BGIS, we believe facility services are about more than buildings—they're about people. Every service request, every interaction, and every solution contributes to creating safe, productive, and exceptional environments where businesses can thrive. We're looking for a Bilingual Facilities Services Coordinator (English/French) who brings a passion for customer service, strong communication skills, and a solutions-focused mindset.

As the first point of contact for facility-related requests, you'll play a critical role in ensuring our clients receive timely, professional, and seamless support. If you're energized by helping people, solving problems, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.
About

The Role  As a Bilingual Facilities Services Coordinator, you will be part of BGIS' Operations Centre—the heartbeat of our service delivery organization. Supporting clients across multiple industries, you'll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently. Whether you're responding to a service request, coordinating a technician dispatch, or providing updates to a client, your ability to communicate effectively, prioritize appropriately, and deliver an outstanding customer experience will be key to your success.

This role offers an exciting opportunity to develop your career within a global organization while gaining exposure to facility management, service operations, and client support.
What You'll Do  You will manage incoming service requests received through phone, email, and online systems, ensuring each request is handled accurately, professionally, and with a sense of urgency.
Serving as the first point of contact for facility-related service requests
Responding to client inquiries in both English and French
Creating, updating, and dispatching work orders to internal and external service providers
Assessing service requests and determining appropriate priority levels
Coordinating with technicians, vendors, landlords, and stakeholders to support timely resolution
Applying client-specific service procedures and escalation protocols
Maintaining accurate records within work order management systems
Supporting operational improvement initiatives and team projects
Maintaining confidentiality and professionalism in all client interactions
What Makes You Successful  You understand that outstanding customer service is built on effective communication, responsiveness, and attention to detail. You enjoy helping people, remain calm under pressure, and can balance multiple priorities in a fast-moving environment. You are a natural problem solver who asks the right questions, gathers information efficiently, and works collaboratively to find solutions. Whether you're speaking with clients, technicians, facility managers, or vendors, you communicate professionally and confidently.

You are adaptable, eager to learn new systems and processes, and take pride in delivering accurate, timely support.
What You'll Bring  The ideal candidate will have:
High school completion plus a specialized business, technical, or related course
Up to 1 year of relevant customer service, service coordination, dispatch, call centre, or administrative experience
Fluency in both English and French, with strong verbal and written…