Training Designer

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Training Designer is responsible for designing, developing and maintaining effective learning programs that support business objectives and are aligned with Air Canada’s strategic ambition to become a global top ten airline in everything we do. Reporting to the Manager, Training Design, this role participates in the full design cycle within a dynamic team environment to produce instructional detailed design documents, storyboards, facilitator guides and other learning collateral.

• Work in collaboration with the Manager, CCST Design and other stakeholders to identify learning outcomes and to design/develop learning solutions which align to adult learning principles and instructional design best practices
• Use instructional design models, processes, and learning theories to produce effective learning programs that is of quality, scope, and meet learning outcomes.
• Manage the development of multiple initiatives/projects of varying degrees of complexity with competing time frames.
• Define instructional direction and drive continuous improvement of learning solutions by designing and curating end‑to‑end learner experiences that reflect adult learning principles, accessibility, strong user experience, and business relevance across regulatory and non‑regulatory programs.
• Maintain learning programs to ensure their continued effectiveness and relevance
• Continuously be familiar with key business processes, functions, systems and support cross functional training team initiatives
• Build and maintain relationships with stakeholders and subject matter experts both internally and externally
• Maintain broad industry knowledge and understanding of marketplace trends to develop best-in‑class learning solutions.
• Deliver Train-the-Trainer workshops to enable Trainer Readiness to fulfill training program requirements

• Adult or Workplace Learning certificate or diploma
• At least 3 years of applied instructional design experience
• Experience in the Hospitality or Airline industries would be considered a strong asset
• Experience designing instructor-led, online, mobile experiences or a blend of method
• An aptitude for understanding systems and technical concepts quickly
• Strong understanding of  and demonstrated application
• Willingness and ability to travel 10-15% of the time

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Based on equal qualifications, preference will be given to bilingual candidates.

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.