Genesys Cloud CX Trainer

Position: Genesys Cloud CX Trainer for Miratech
Location: Montreal

Join Miratech as a Genesys Cloud CX Training Specialist to deliver hands-on training across diverse business units. This hybrid role emphasizes real-world scenarios for effective learning sessions.

As a Genesys Cloud CX Training Specialist, you will conduct scenario-based training to facilitate large-scale enterprise transformations. Leveraging best practices in adult learning, you’ll partner with Subject Matter Experts to translate complex content into engaging and structured learning experiences. Supporting both virtual and in-person training sessions, you will ensure participants are prepared and equipped for success.

Key Responsibilities:

• Deliver engaging, hands-on training for Genesys Cloud CX users

• Facilitate live and virtual trainings focused on practical scenarios

• Collaborate with experts to develop structured training agendas

• Validate training readiness and user access ahead of sessions

• Track participant feedback and training progress reports

Requirements:

• 3+ years of end-user training experience in enterprise software

• Proven interactive training using adult-learning principles

• Experience with SCORM/LMS content development

• Familiarity with Articulate Storyline preferred

• Strong facilitation and organizational skills

Become a key player in training and transforming users for Miratech's innovative projects.