Chargé; e de comptes, Ingénierie clients et stratégie de personnalisation de la cabine​/Custom

Position: Chargé(e) de comptes, Ingénierie clients et stratégie de personnalisation de la cabine / Custom[...]
Job Description
The A220 commercial aircraft Programme is looking for a Customer Engineering Account Manager (CEAM) and Cabin Customization Strategy to join our A220 Offer and Customer Program team based in Mirabel (Québec, Canada), where you will be in charge of the cabin customization definition, integration and support to all strategic activities.

Your working environment
The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you

Financial rewards:
Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.

Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.

Wellbeing/Health:
Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.

Individual development:
Great upskilling opportunities and development prospects with unlimited access to +10,000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges
Main activities as a CEAM

Provide support to the development of proposals to potential airline/lessor customers during sales campaigns focusing on Cabin and Cabin Systems requirements (i.e., special LOPA requests, certified options), and the subsequent definition and execution of aircraft configuration milestones.

As a key stakeholder of the Fulfill Customer Order (FCO) process, lead the cabin system and cabin customization process of the aircraft after Purchase Agreement (PA) (i.e., BFE VS, ITCM/CDM, and CDCM), and guide the Customer towards the Contractual Definition Freeze (CDF) focusing on Cabin and Cabin Systems items.

Put in place detailed governance with customers ensuring that all customization milestones are completed on time and on-quality.

Support post-CDF activities such as: i) releasing Engineering Specifications to launch aircraft into production, and ii) supporting Cabin PDR/CDR/FAI activities as well as aircraft deliveries.

During the cabin system and cabin customization process, capture out of catalog specific requests and produce a complete Statement‑of‑Work definition for every request.

Main activities for the Cabin Customization Strategy function

Represent the CEAM function in the A220 HOV Development Ramp‑Up & Transformation project.

Define the A220 Cabin Customization strategy aligning with other Airbus Europe programs to increase a more consistent and harmonized customization experience cross program for our customers, while keeping the current A220 agility and lean organizational set‑up.

Own the CEAM process to ensure strategic definition, alignment and execution to support the HOV ramp up in Mirabel and Mobile.

Your boarding pass

You hold a bachelor degree in Engineering or equivalent. An MBA is an asset.

You have a minimum of ten (10) years’ experience in aerospace. Experience in an engineering department at a major airline and/or experience in fleet planning or aircraft acquisition is an asset.

You have aircraft technical knowledge and understanding of aircraft interiors.

You are familiar with design, integration and certification of aircraft systems or components.

You have Customer facing and strong project management experience.

You are autonomous and well organized.

You have strong analytical skills, planning, problem solving, and good interpersonal skills.

You show an open mind and a great ability to work as a team player.

You are bilingual (speaking and writing).

This role may involve some travels for business (worldwide).

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to

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