Field Service Technician- Nationwide

Location: Mirabel

JOB LOCATIONS: Alberta, British Columbia, Ontario, Quebec JOB DESCRIPTION:

Travel to customer plant locations as requested by Regional Field Services Manager in central office to perform technical services on Biesse America machinery and provide service and customer support;

Provide training to customers and other service technicians;

Manage all onsite installation, pre-programming, repair, maintenance and test tasks;

Test run machinery installed to verify functioning of all capabilities;

Instruct how to operate machinery in a safe manner;

Provide showroom demos and shows for customers;

Provide maintenance and operation training to customer representatives, to the extent needed to allow customer to maintain and utilize machinery according to manufacturer guidelines and specifications. Includes instructing customer through all supplied manuals and providing detailed explanations and instructions;

Analyze and diagnose all machinery malfunctioning cases, whether electronic, electrical, pneumatic, mechanical, system or other in nature. Determine the best course of action to resolve the problem(s) and directly taking all necessary actions to implement or make all arrangements to ensure that the company’s organization can effectively provide a solution to the problem(s) the customer is encountering with the machinery purchased;

Produce timely and detailed service reports and document processes;

Comprehend customer requirements and make appropriate recommendations;

Build positive relationships with customers and provide customer satisfaction;

Follow workflow electronic work orders of assigned scheduled work;

Attend product and service training locally and internationally;

Provide training to customers and other service technicians; and

Work with spare parts, team leaders, hotliners, and customer service representatives to action customer queries.

MINIMUM REQUIREMENTS: Requires bachelor’s degree in mechanical engineering or related plus two (2) years of experience as a mechanical engineering technician/technologist evidencing demonstrable ability to perform the stated duties. In lieu of bachelor’s degree and two (2) years of experience, will accept four (4) years of experience. Domestic travel 99% of time to unanticipated customer locations. Must reside within 1-hour commuting distance of a Major International airport HOW TO APPLY: Click "Apply" above and follow the instructions