AOG Coordinator, Customer Response Center; rotation

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak‑performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what’s possible in our industry and beyond.

By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

• Coordinate with the different departments of the organization such as the Field Service Representatives (FSRs), Account Managers (CSAMs), Parts Logistics, BAS/ASF, and Senior Management in order to return the aircraft to service.
• During an AOG event, you will ensure and/or oversee that the necessary logistics are in place to support the customer, such as MRP or Service Facility requirements, GSE, parts and/or kits, engineering documentation, special flight permits.
• Interface and follow up with the customer and/or its representatives as well as vendors will be required until complete resolution.
• Oversee specific aircraft medium term events that require specific attention in logistics and problem solving.

• You have a College diploma in Aircraft Maintenance (Avionics or Mechanics) or 10 years of related aviation experience.
• You have a strong comprehensive knowledge of the Global platform and the Challenger is an asset.
• You have strong English communication skills (spoken and written).
• You are comfortable using MS Office programs.
• You are customer‑oriented and a team player.
• You are available to work days, evenings, nights and weekends on rotation.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job: AOG Coordinator, Customer Response Center, (24/7 rotation)

Primary

Location:

Completion Center

Organization:
Aerospace Canada

Shift: Rotational

Employee Status:
Regular

Requisition: 13119 AOG Coordinator, Customer Response Center, (24/7 rotation