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Player Support Agent Amber
Job in
Montreal, Montréal, Province de Québec, Canada
Listed on 2026-09-24
Listing for:
Amber Studio
Full Time
position Listed on 2026-09-24
Job specializations:
-
Entertainment & Gaming
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Location: Montreal
Join the Amber team as a Player Support Agent and be the voice for gamers! Use your exceptional communication skills to support players in a live gaming environment.
You will assist players with various inquiries related to gameplay, account management, and offer personalized solutions to enhance their experience. Committed to our cultural values, you’ll gather player feedback to continuously improve our services.
Key Responsibilities:
• Provide expert support for live player inquiries
• Collect and analyze relevant player information
• Remain informed about game updates and procedural changes
• Align with project productivity and quality goals
• Address negative trends in the backlog promptly
Requirements:
• Native Vietnamese plus high proficiency in English
• Minimum of 1 year experience in customer service roles
• Proficient in contact center processes and support tools
• Knowledge of gaming and player support dynamics
• Comfortable with ongoing change and fast-paced work
Contribute to an exceptional gaming community by delivering high-quality player support at Amber.
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