Dual Slot Supervisor

Position: Dual Slot Supervisor - 6 Month Contract
Job Description  Company:
Hard Rock Ottawa Hotel & Casino

Location:

Ottawa, Ontario
Job Type: Part Time - 6 month contract
Compensation: CAD $ 28.53/Hr.
License Requirements: AGCO License
Responsibilities   Monitor daily jackpot and machine malfunctions transactions for accuracy and response time
Responsible for supervising Slot Attendants and Slot Technicians on assigned shift within assigned section
Assists in training, counseling, scheduling and evaluating direct reports
Handle employee and customer complaints and disputes
Promotes positive customer service, safety, security and creates a friendly atmosphere
Ensures that Slot Attendants work with cashiering personnel, security officers or other Hard Rock departments in regards to jackpot payouts, and exchange slips
Monitor and document all currency transaction reporting requirements
Safeguard against theft and ensures the security and integrity of all casino property
Report developments that may affect the casino operation to the Manager, Slots, Manager, Slot Technicians and/or Director, Operations
Your strong presence on the gaming floor will be vital to your management of people and interacting with customers while delivering exceptional customer service. You will ensure compliance with all Ontario Lottery and Gaming Corporation (OLG) and Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies and procedures Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations Other duties as assigned
Lives the Brand
Qualifications   Post-secondary education in a relevant field
One or more years of experience in a supervisory role
Strong managerial skills and familiarity with a high-volume, fast paced, shift-work environment
A working knowledge of computer software and the ability to learn new software and systems
Excellent organizational, interpersonal, analytical, communication, and problem-solving skills
The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
Physical Demands   Ability to stand and sit for extended periods of time
Ability to walk distances
The employee must frequently lift/push/pull and/or move up to 50 pounds
Working Conditions  Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
Closing  Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at  if you require accommodation at any time throughout the hire process.
Company Background  Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe.

Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!