Sr. Account Manager, Special Loans & Restructuring

Description

TD Equipment Financed (TDEF), within the Specialized Finance Group of the Business Bank is a center of excellence for the bank where the primary role is providing equipment financing (leases and loans) to eligible business clients. The TDEF Loan Recover Group (LRG) is a specialized group, within the equipment finance business, where the primary role is assisting financially troubled clients.

The Sr. Account Manager, Special Loans & Restructuring manages a portfolio of customers in the LRG segment, developing collections strategy and file strategy for the Small Business / Commercial / Corporate Banking segment at TDEF, and managing internal relationships with the Banks' Financial Restructuring Group, Commercial and Agricultural services branch network, and with external professionals including legal counsel, accountants/monitors, receivers and trustees.

The Sr. Analyst reports to the Sr. Manager EMG, LRG and Collections.

Accountabilities to the Shareholder :

Retain good quality clients in order to help achieve the Business Banking Quest

Contribute to the businesses economic profit by meeting pricing objectives, price for risk and maximizing recovery of funds.

Minimize loss to the Unit by timely response to deteriorating situations.

Maximize recovery to the Unit with creative restructuring solutions.

Control costs with sensible cost-effective use of third-party professional retained by TDEF.

Effective use BBHub, Sales Force, Ekip, Jira, and CARMA Credit.

Accountability to Credit & Operational Risk :

Assess and adjudicate credit applications with the appropriate level of risk assessment, credit structure, due diligence, and credit presentation.

Operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank. Complete all compliance training and attestations within required timelines.

Ensure credit risk is properly assessed by performing independent risk analysis and by applying the policies & lending guidelines of the Bank

Develop creative solutions to minimize risk and, wherever possible, provide support and flexibility to the client during the restructuring period

Protect the Bank's assets by managing/using adequate risk monitoring systems and processes and by evaluating each account's performance as it relates to the assessment and management of credit risk Be knowledgeable in accurately applying credit assessment technics and tools.

Sharing best practices from managing higher risk lending situations.

Be knowledgeable of and comply with Bank and Industry Codes of Conduct

Understand the equipment finance market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank.

Interpret and apply TDs risk management strategy (both credit and operational)

Ensure the higher risk portfolio at TDEF is comprehensively monitored and controlled, adhering to and administered within approved guidelines and in line with established operating policies and procedures and actioned to minimize loss to the Unit by timely response to deteriorating situations.

Accountability to the Customer

Demonstrate empathy, treating clients with respect.

Delivering solid restructuring solutions for clients and follow best practice service standards

Deliver exceptional service at every interaction and execute on plans to continuously improve the customer experience.

Constantly build knowledge of the market, customers, and broader economic factors

Resolve customer and credit issues to deliver creative competitive solutions to meet customer needs and protect the bank.

Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities.

Manage and develop relationships with customers at an appropriate level, balancing time spent with customers' needs and relationship profitability

Enhance TD brand by participating at network events in your community – be face of the bank

Identify and respond to changes in the business environment, establishing action plans to address higher risk issues and priorities.

Employ industry best practices while working within the Banks guidelines to make TDEF the Better Bank Leasing Company and become the Subject Matter Expert for equipment finance.

Accountability to the Team

Embrace and promote a positive environment that supports a diverse workplace

Seek knowledge both formal and informal in line with personal development plan objectives.

Lead, support, mentor and provide guidance to your team and within the Unit.

Build and maintain productive relationships with business partners.

Develop and maintain effective relationships with various professional firms

Act as a reference point to others in areas of personal expertise

Job Requirements

Bachelor's degree in finance, Commerce, or related field

Restructuring, workout experience an asset

Minimum 5 years of experience in Commercial Credit or Equipment Finance experience

Bilingual (French & English)

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