Senior Analyst, Operations Controls & Governance

Location: Montreal

The Senior Analyst in the Operations, Controls and Governance 1B team is responsible to provide risk and control guidance and support to the Operational teams within Manulife Retail and Wealth Investments and John Hancock Investment Management.
The Senior Analyst leads the review and documentation of the key risks and controls in the Risk and Control Inventory. The Senior Analyst is responsible to identify control gaps and propose corrective action plans to solve for issues. He / She ensures that appropriate control monitoring and testing is performed and adherence to Manulife global standards. The Senior Analyst will work with the Global Wealth Asset Management (GWAM) Operations Risk Management team to ensure all issues are reviewed and remediated accordingly in a timely manner.
The successful candidate will have background in the asset management industry, in addition to significant experience with risk review (transaction processing risk, continuity & resilience risk, third party risk, technology risk, info security & privacy, data and model risk, regulatory compliance risk, etc.), internal control testing and /or the management of operational risks. A keen ability to build relationships with the impacted stakeholders.

Strong analytical skills and the ability to think outside the box offering multiple options for solutions.

Position Responsibilities:

Lead or assist the establishment and completion of Risk and Control Self-Assessments for various operational business lines

Coordinate among various second line of defence and operational teams to perform specific risk assessments

Evaluate and recommend new controls where gaps have been identified

Perform periodical test of controls in accordance with the defined testing plan, report findings to management, propose remediation plans and support the implementation with the Operational Team

Maintenance of the Risk and Control Inventory

Research and investigate independently new issues and innovations to maintain currency of technical expertise

Collect, review and manage internal risk incidents, ensure entries are logged in timely and that corrective action plans (CAPs) are developed and implemented within the given deadlines

Work with the Operational Leaders to review and respond to audit findings and recommendations, and ensure audit points are closed within the expected timeframe

Oversee the implementation of internal control process improvements based on audit points

Improve current processes adding value and efficiencies

Identify problems and propose solutions

Collaborate with key partners such as Operational Leaders, GWAM Risk Management team and Internal/External auditors

Assist with metrics creation and reporting

Required Qualifications:

3+ years of internal/external audit or equivalent business experience

CPA candidate or in progress an asset

Knowledge of audit methodologies, control frameworks and risk management practices

Knowledge of the Asset Management industry in Canada and USA

Preferred Qualifications:

Experience working in a client-facing, matrix, project-based organization is preferred; typically gained through prior audit, advisory, consulting, or public accounting experience in a “Big Four” or other professional services firm, or other large organizations.

Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations

Ability to communicate clearly and concisely to effectively deliver key messages verbally and in writing, and to listen and consider various perspectives

Knowledge in Data Analytics considered as an asset

Results oriented with a focus on quality, delivering value, and strong attention to detail

Ability to balance priorities and meet deadlines

Strong analytical and problem-solving skills

Good organizational and planning skills

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team:
We’ll empower you to learn and grow the career you want.

We’ll recognize and…