Personal Banking Associate Montreal East
Job in
Montreal, Montréal, Province de Québec, Canada
Listed on 2026-09-23
Listing for:
The Toronto-Dominion Bank (Canada)
Full Time
position Listed on 2026-09-23
Job specializations:
-
Finance & Banking
Bank Customer Service, Banking Operations, Retail Banking
Job Description & How to Apply Below
Location: Montreal
Work Location:
Saint‑Léonard, Quebec, Canada
Hours:
37.5
Pay Details: 45700 – 61000 CAD per year
Responsibilities- Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
- Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
- Participate in the timely and accurate completion of business processes and procedures
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
- High School diploma and/or 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months
- Post‑secondary or undergraduate degree (in related field) preferred
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills
- A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner
Position Requirements
10+ Years
work experience
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