Payments Analyst

Work Model: Hybrid (2 days in office per week)

• Start Date: February 2, 2026
• Contract Duration: 3 months
• Extension Potential: Up to 6 months
• Conversion to FTE: Possible
• Target pay rate to contractor: $20.00 CAD/hour

Working Hours

• Overtime may be required during peak periods
• Team size: ~25 members
• Role is largely independent, with collaboration as required

Candidate Value Proposition

• Hands-on exposure to wire payment investigations
• Experience supporting cross-border payments and global banking operations
• Opportunity to work within a highly regulated financial environment

Performance Measurement

• Successful and timely completion of assigned case work

Key Responsibilities

• Execute operational processes to deliver timely, accurate, and efficient service
• Respond to standard and non-standard inquiries from internal partners and external clients
• Analyze and reconcile data and documentation to ensure accuracy and SLA compliance
• Track performance metrics and address issues or discrepancies promptly
• Resolve routine issues independently and escalate non-routine matters as required
• Support change management initiatives focused on execution and sustainment
• Contribute to continuous improvement initiatives, including planning, testing, and implementation
• Follow documented policies, procedures, and regulatory requirements
• Collaborate with internal and external stakeholders to achieve business objectives
• Develop and maintain effective working relationships across teams
• Exercise sound judgment within defined guidelines to identify and resolve issues
• Provide input into process enhancements, tools, and training materials
• Work primarily independently, with broader responsibilities assigned as needed

Must-Have Skills & Qualifications

• Completed 1-year post-secondary degree
• Bilingual French and English (fluent English is mandatory)
• Strong verbal and written communication skills
• Ability to prioritize and manage multiple tasks
• Willingness to learn and adapt in a fast-paced environment
• Strong collaboration and interpersonal skills
• Ability to influence and work across teams
• Proficiency with MS Office
• Exposure to risk and regulatory environments