Customer Experience Associate Montreal

Overview

Customer Experience Associate (Future opportunities) - Montreal Downtown & Surrounding Areas

Location:

Montr e9al, Qu e9bec, Canada

Hours:

18.75 per week

Line Of Business:
Personal & Commercial Banking

Pay Details: 22.50 CAD / 28.33 CAD per hour (range may vary by candidate skills, experience, location and business needs). TD is committed to fair and equitable compensation opportunities and provides growth opportunities and skill development.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter for more details.

Department Overview:
At TD Canada Trust, we are the frontline of TD Bank. We perform a broad range of customer service transactions and provide information and advice on services, products, and solutions to existing or prospective TD customers. In the branch, we understand customer needs and identify opportunities to promote products and services and refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.

In This Role, You Will:

• Process financial transactions like deposits, withdrawals, and bill payments in accordance with standard procedures, regulations and TDCode of Conduct and Ethics
• Understand and determine customer needs to recommend solutions while handling confidential information
• Respond and resolve customer concerns using standard procedures; escalate non-standard activities as necessary
• Achieve goals by promoting banking solutions and completing processes timely and accurately
• Engage with customers to advise on banking solutions and processes
• Promote a positive, diverse and equitable work environment and participate in personal performance development
• Support the team, stay dedicated, and keep colleagues updated on routine activities
• Deliver quality customer experiences and identify opportunities for operational improvements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills
• Proficiency with MS Office (Word, Excel, Outlook) and internet
• Initiative, accuracy and detail orientation to handle multiple tasks and changing priorities
• Dynamic communicator with customer experience skills; able to connect with diverse people in a calm, courteous, and effective manner

TD is a leading global financial institution and the fifth largest bank in North America by branches. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and globally. We are guided by our vision Be the Better Bank and our purpose to enrich the lives of customers, communities and colleagues.

We are committed to customer experience and supporting colleagues through leadership, mentorship and training programs. TD continues to grow, and so will you.

Our Total Rewards package reflects the investments we make in colleagues to support financial, physical and mental well-being. It includes base salary, variable compensation, and benefits such as health plans, retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Learn more.

This job opportunity is subject to provincial employment regulations. Each province or territory may have its own regulations.

Colleague Development:
Regular career, development and performance conversations, access to online learning and mentoring programs to support growth.

Training & Onboarding:
We provide training and onboarding to help you succeed in your role.

Interview Process:
We will contact candidates of interest to schedule an interview and communicate outcomes by email or phone.

Accommodation:
We support accessibility and will provide accommodations upon request during the interview process.

• Remarque:
  Cet affichage concerne de futurs postes vacants; une évaluation linguistique sera effectuée au moment de pourvoir un poste pour déterminer si une connaissance donds?autres langues est requise.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Other
• Industries:
  Banking

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