Client Relationship Specialist

job description summary

cardinal point wealth management, ulc is a canada-u.s. Cross-border wealth management firm that specializes in providing personalized investment, tax, estate, transition, and financial planning solutions to affluent individuals and families. Clients seek a long-term relationship with a trusted wealth manager to simplify their financial lives and manage their investments effectively. This is a full-time on-site role for a client relationship specialist located in montreal, quebec, canada.

The client relationship specialist will be responsible for ensuring customer satisfaction, providing customer support, effective communication, utilizing analytical skills, and delivering exceptional client service on a daily basis.

cardinal point wealth management, ulc est une firme de gestion de patrimoine transfrontalière canada–états-unis spécialisée dans la prestation de solutions personnalisées en matière d’investissement, de fiscalité, de planification successor ale, de transition et de planification financière pour une clientèle aisée composée de particuliers et de familles. Les clients recherchent une relation à long terme avec un gestionnaire de patrimoine de confiance afin de simplifier leur situation financière et de gérer efficacement leurs investissements.

Il s’agit d’un poste à temps plein, en présentiel, pour un(e) spécialiste des relations clients basé(e) à montréal, québec, canada. Le ou la spécialiste des relations clients sera responsable d’assurer la satisfaction de la clientèle, de fournir un soutien aux clients, de communiquer efficacement, de mettre à profit ses compétences analytiques et d’offrir un service à la clientèle exceptionnel au quotidien.

• assist pms with all administrative issues, including reviewing transfer-ins, servicing clients, and corresponding with clients and custodians
• draft and execute letters of direction (lods) as needed for client transactions and
• follow up and assist with estates, including account documentation, rollovers, and deemed disposition.
• facilitate the onboarding process for new clients by preparing and organizing account opening documentation
• process conversions from rrsp to rrif for clients in accordance with regulatory requirements
• cash management, ensuring liquidity for withdrawals and purchases
• redeem/purchase money market securities
• perform fx conversion
• cash, assets and transaction reconciliation with custodian
• handle client requests such as efts, cheques, wires, and bank transfers
• rrsp/tfsa/resp contributions, rrif/lif payments and/or modifications
• reconcile accounts with custodian monthly and quarterly for sox auditing
• prepare material for tax reporting and liaise with clients' accountants
• update clients' tax information with custodians, including facta and w-8ben forms, to ensure compliance
• provide backup support to other administrators to maintain continuity of operations
• work with the administrative team to foster teamwork and achieve timely output
• analyze procedures and suggest improvements to optimize operational processes
• help implement quality controls and standard operating procedures for portfolio valuations, trading, settlement, and other operational activities
• quarterly reports: filter client database through international terrorist and pep data base; aml transaction verification: broker commission analysis
• assist in assessing the suitability of investments and ensure guidelines in the investment policy statement are upheld
• assist in managing asset mix compliance, concentration reports, industry diversification, and margin accounts.

• assister les gestionnaires de portefeuille (pm) dans toutes les tâches administratives, y compris l’examen des transferts…