Manager, Fund Events

• Coordinate and support the implementation of Canadian Operations projects and initiatives, including post-implementation support.
• Engage with stakeholders to understand the scope, requirements, and impact of requests, and coordinate project-related tasks and activities with internal and external teams.
• Identify operational or business risks associated with initiative implementation, create impact assessments, recommend mitigation strategies where applicable, and communicate risks and impacts to leadership and downstream operations.
• Ensure all fund system setups align with project requirements.
• Liaise with custodians and valuation agents to communicate project requirements.
• Review operating models, develop appropriate workflows, and make recommendations on implementation strategies.
• Document process improvement projects thoroughly and ensure they adhere to best practices.
• Develop tools, practices, and controls to improve operational efficiency and information quality.
• Maintain strong relationships with internal and external business partners and stakeholders.
• Ensure each initiative complies with regulatory requirements and internal policies.

• More than 7 years of relevant experience in the financial industry.
• University degree, preferably in accounting or finance.
• Experience and knowledge in fund accounting and back-office operations.
• Solid understanding of the financial services industry, investment funds, insurance funds, and investment securities products.
• In‑depth knowledge of fund operations and accounting in Canada and North America.
• Excellent communication, influencing, and stakeholder management skills, with the ability to represent the team, communicate service level expectations, and manage competing priorities effectively.
• Strong interpersonal and collaboration skills, with the ability to contribute to a team environment that values knowledge sharing, peer reviews, mutual support, and collective problem‑solving.
• Strong analytical and problem‑solving abilities, innovative thinking, and high attention to detail with a commitment to quality results.
• Highly organized self‑starter with a strong sense of ownership and accountability, the ability to work independently, and the ability to manage multiple projects and deadlines in a fast‑paced environment.
• Reliable, responsible, and dependable, with a proven ability to follow through on commitments.
• Proficiency in Microsoft Office Suite.

• Degree specialization in accounting or finance.
• CPA or CFA designation.
• Bilingualism (English and French) is an asset.
• If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

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At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic…