Branch Manager Customer Experience

Lead customer experience and team performance as a Branch Manager with TD Canada Trust in Montréal, Quebec, within Personal and Commercial Banking.

This Branch Manager leads a medium-sized team while supporting advice on banking solutions, customer relationships, and business results. The role combines mentorship, operational excellence, compliance oversight, scheduling, community participation, and collaboration with Wealth and Business Banking partners.

• Mentor employees on advice-giving strategies and One TD solutions
• Understand financial needs and provide appropriate customer solutions
• Resolve escalated customer issues and reported branch matters
• Oversee complex administrative and compliance-related branch duties
• Develop business strategies and communicate results within budget

• Undergraduate degree or over five years of relevant experience
• Completion of BCO and IFIC or CSC Course
• Advanced investing and credit processes, policies, programs, and systems knowledge
• Proficiency with MS Office and internet applications
• Strong communication, judgment, negotiation, and problem-solving skills

Bring branch leadership, financial expertise, and customer-focused decision-making to TD Canada Trust in Montréal.