Personal Banking Customer Service Associate

Build customer relationships through financial transactions and banking advice with TD Canada Trust in Montréal, Quebec, working 24 hours.

As a Customer Experience Associate, you will support the frontline branch experience for existing and prospective customers. You will connect personally with customers, explain banking solutions and processes, and exercise discretion with confidential matters. The role also includes promoting solutions, meeting assigned objectives, and supporting team effectiveness.

• Connect personally with customers about banking solutions
• Provide clear advice on banking processes and services
• Exercise discretion when handling confidential customer matters
• Achieve assigned goals and business objectives
• Keep coworkers updated on routine activity status

• High School diploma and/or one year relevant experience
• Strong organizational, planning, and time management abilities
• Initiative while handling changing priorities accurately
• Calm, courteous verbal and written communication
• Established customer experience skills with different people

Use relationship-building, banking knowledge, and customer experience skills to support positive interactions at TD Canada Trust.