Recoveries Officer

The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client information available and assess the maximum recovery potential by providing repayment options to clients, recommendations for litigation or third party collection agencies.

• Initiate outbound calls and receive incoming client calls
• Identify risk situations and elevate when appropriate
• Provide recommendations for litigation or third party collection activity in cases where the liability status could not be recovered through normal collection activity
• Maintain a balance between quality Customer Care and effective negotiation techniques
• Embrace the service routines, goal setting and performance enablement
• Take ownership and resolve issues, ensuring operational risk mitigation and compliance are achieved
• Act as a referral point for other team members to deliver a seamless, simpler, faster, and a better client experience
• Foster collaboration within the team and convergence across partners to support RBC's One Client, One Bank vision

• In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
• 2+ years Recoveries/Collections experience
• Strong written and verbal communication skills
• Proficient in using MS Excel, Word and Outlook
• Proven negotiation, analytical and decision making ability
• Strong organizational and multi-tasking skills
• Strong understanding of the balance between customer service and business risk mindset
• Able to work the set shift of 3pm to 11pm, Monday to Friday which includes a Saturday shift on a monthly rotation 8am-4pm

• Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
• Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
• Previous experience in managing a portfolio

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities

Collections Experience, Communication, Customer Experience (CX), Decision Making, Multitasking, Negotiation, Operational Risks, Oral Communications, Risk Mitigation Strategies

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:

MISSISSAUGA

City:
Mississauga

Country:
Canada

Work hours/week: 37.5

Employment Type:

Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type:

Salaried

Posted Date:

Final date to receive applications:

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.