Banking Customer Experience Associate

Deliver accurate banking transactions and thoughtful advice as a Customer Experience Associate with TD Canada Trust in L’Assomption, Quebec. Support customers through personalized service.

In Personal and Commercial Banking, you will understand customer needs, recommend suitable banking solutions, and create positive branch experiences. The role includes deposits, withdrawals, bill payments, customer concerns, confidential matters, and business processes. You will also support team effectiveness and operational improvements.

• Process deposits, withdrawals, and bill payments accurately
• Determine needs and recommend appropriate banking solutions
• Resolve concerns and escalate non-standard activities
• Promote banking solutions and complete business processes
• Advise customers clearly on banking processes

• High School diploma and/or one year relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organization, planning, and time management skills
• Hands-on Microsoft Word, Excel, Outlook, and internet knowledge
• Calm, courteous, effective verbal and written communication

Build trusted customer relationships through accurate transactions, banking advice, and excellent service at TD Canada Trust.