Bilingual Disability Case Manager

We are seeking a Bilingual Disability Case Manager to join our Coughlin team in Ottawa, Burlington, or Winnipeg, though we are flexible on location. If you are bilingual (French and English) and an experienced Disability Management professional or have a keen interest in health, wellness, and disability management, plus enjoy working in a team environment, we encourage you to apply.
The Bilingual Disability Case Manager is required to process short-term disability claims for payment by applying established policies and procedures. They will also provide administrative support to clients, members, and insurers to allow effective and prompt processing of all disability claims. In addition, the Bilingual Disability Case Manager will be a direct liaison with Trustees, employers, and members to provide information regarding procedures and claim status to the plan consultants and other company staff as needed.
The Bilingual Disability Case Manager will:
Review disability claims to determine fitness for work and ongoing eligibility and entitlement to benefits based on medical documentation, functional abilities, job demands, and contractual provisions.
In collaboration with the client and treatment providers, develop and implement case management plans focused on recovery and timely return to work.
Conduct regular assessments to understand the client’s ongoing functional abilities, recovery, and treatment needs.
Determine work-readiness and develop suitable RTW programs.
Identify barriers impacting recovery or RTW and coordinate expedited health care or rehabilitation services.
Manage cases until return to work or claim resolution.
To be successful as the Bilingual Disability Case Manager with Coughlin & Associates, you will need:
Completion of a Bachelor’s degree or diploma in a health-related field or disability management
3+ years experience in disability claims adjudication or case management
Full fluency in French and English
A high degree of confidentiality as you will have access to a moderate range of confidential information
Strong judgement and critical thinking skills - able to exercise judgement in various situations and ensure work is completed in a timely and accurate fashion in order to meet deadlines
Accuracy and Precision - an ability to detect errors before they have negative impact
Communication skills - responding to clients, members or other external contacts, preparing correspondence, assisting with appeals, etc.
Strong assessment and decision-making skills
Strong understanding of medical and mental health conditions and treatments
To effectively manage and resolve conflict
All-star candidates will have:
Proficiency using the Microsoft Suite - MS Word, Excel, Outlook, etc...
A customer service-focused mentality with a positive outlook and a high level of accountability
The ability to prioritize and multi-task in a fast-paced environment
What's in it for you:
Learn by working alongside our experts.
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation
About Coughlin & Associates Ltd.:  Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:
Group benefits consulting and plan marketing
Plan administration and correspondence
Claims adjudication and payment
Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions, and public service organizations.
Providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
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